Logging in to the Updated Wealthbuddy App

1. Question: How do I log in to the new Wealthbuddy?

Answer: Download the new App from your Play Store or App Store, log in using your existing email and password. If you run into any issues, please use the “Forgot Password” link on the login screen.

2. Question: My old password isn’t working. What should I do?

Answer: Please click “Forgot Password” to reset it. If you still have trouble, contact our support team via 08134059788 or [email protected]

3. Question: My KYC is saying incomplete, although I had previously completed it on the previous app. Will I be able to redeem funds without updating my KYC again?

Answer: Currently, you have full access to all features on the app; however, for compliance and data integrity, we encourage you to please provide the KYC details again at your earliest convenience.

4. Question: Can I set up biometrics for future login?

Answer: Yes, you can. Go to the settings on the app and enable your biometrics.

Navigating the New Interface

5. Question: Where can I find my account balance and portfolio overview?

Answer: Your redesigned dashboard gives you an overview of your balances, investments, and progress. All key information is right there, front and centre.

6. Question: How do I access specific features like Wallet, savings, or investments?

Answer: Our new, intuitive navigation menu (usually at the bottom or side of the screen) makes it easy to switch between sections. Just look for the clearly labelled icons or text.

7. Question: Where can I get instant help while I am on the app?

Answer: Please click on “More” at the bottom of the app and click on “Help Center” to chat with a live agent.

Understanding Your Data and Transactions Account Balances and Interest Accruals

8. Question: Why does the “transaction/creation date” of my account look different?

Answer: The date you’re seeing simply reflects when your data was migrated to our upgraded system. Please be assured that your investments have been earning full interest since the very day they were originally booked.

9. Question: Why is my balance not displaying correctly (investments/savings/wallet)?

Answer: Historical data may still be synchronising, please send a mail to us via any of our email addresses [email protected]; [email protected]

10. Question: My interest accruals don’t seem fully updated. Is something wrong?

Answer: Don’t worry! We’re currently processing the interest for recent days. Your account will reflect full accruals in the coming days.

11. Question: Why am I unable to view previous sub-accounts/create a new sub-account on the new app?

Answer: This is currently being worked on. In the meantime, to request your Sub-Account statement, fund or redeem from an existing one, or to create a new sub-account, please send an email to us via any of our email addresses: [email protected]; customerrelationshipmanagement@meristemng.com

12. Question: Investments such as MTLIP and Commercial Papers are not showing on the new app. Why?

Answer: Historical data may still be synchronising, please contact us.

Receiving Notifications

13. Question: I am not receiving OTP for BVN verification via email or SMS. What do I do?

Answer: Kindly try the other verification options, such as face recognition. If you still have issues, kindly contact us.

14. Question: Why am I not receiving email notifications for actions on the app, such as redemption?

Answer: This is currently being worked on. In the meantime, there are real-time push notifications that alert you to everything you do. If you are not receiving notifications, kindly check your phone settings to ensure that notifications are turned on for the Wealthbuddy app.

Performance and App Issues

15. Question: The app is loading slowly or occasionally freezes. What do I do?

Answer: We’re continuously optimising the app’s performance. Please make sure your app is updated to the latest version. If issues persist, kindly contact us.